I have been enjoying reading some literature that presents critical topics for managers, team dynamics, and strategies to refine my skills in hospitality and travel management services. Some interesting books I've recently read and enjoyed exploring:
1. The Cornell School of Hotel Administration on Hospitality
2. We: The Ideal Customer Relationship
3. 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do.
I'll illustrate some aspects of these books and some application of their lessons in future blogs. However, these links are provided to anyone who wish to refine their skills and read some entertaining literature.
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